Having read the reviews I decided to purchase our first bed for my 4 year old daughter. I had a great service from explanation to delivery. However I am not happy with the actual product itself. We put the solitaire cabin bed together as instructed ( although the bed came into two boxes it was not made clear that We would need to open both and read the instructions from box 2. I was told to open box 1 and build that first which was just the bed. But then had to take it apart due to needing to fit a piece from box 2!). The bed itself is beautiful and well made however I am not happy as it rocks and I do not think it will stand the test of time. I contacted customer services who Gain were great but we're not able to assist any further but send someone out to look at the bed for which there is a charge of £100.