We like this bed, really sturdy and for our 3 year old it is perfect. We bought one for him in January but had a terrible time with the delivery company as they refused to communicate with us to arrange a time and date, so it ended up being late, and we did a lot of chasing on the telephone. We liked the bed so ordered another for our daughter(should have known better!). After we chased the delivery again, a serious lack of communication/professionalism from the delivery company again, I cancelled our order and got a refund as I was bored of chasing a delivery. Room to grow is a good company, the bad rating is because if they don't change their delivery company(who don't work weekends!!!) they will get more and more complaints like this. Real shame.