Easy on-line ordering, item was fully and accurately described. Received email confirmation of order instantly with full contact information for company, if any queries arose (none did). Delivery time stated was accurate - estimated 2-4 week delivery, we received the item exactly 2 weeks and 1 day after placing order. The delivery company were also excellent. I received a phone call and an email from them a week prior to delivery with a date and approximate time (between 10-12). They arrived at 10:20am on the day and both delivery men were professional, efficient and cheerful. They took all of the 12 boxes (flat pack) and mattress into the correct room, checked off the itinerary with me and explained the best order to unpack and build the item (they left the boxes in 3 corresponding piles - bed frame, under desk/futon bed and desk/shelves). I would personally highly recommend this company, we had no issues whatsoever. I would also purchase from this company again, though hopefully child won't grow out of the high-sleeper for a good few years yet.