We went with Room to Grow instead of cheaper furniture companies because we wanted good quality product and service. We were so disappointed. We ordered just before Christmas so we expected the delivery to take a while but when we finally got it, there were no instructions at all. Also, we had a small box of fixtures such as screws and bolts. There were nowhere near the amount that was needed to put up the bed. We finally got some instructions for a similar bed that my sister had bought from Room To Grow previously so we used them as a guide. We had to take the screws and fixtures to a local hardware shop who helped us to get the correct ones we needed. We couldn't wait for the company to correct it. Their speed of reply to enquiries is painfully slow and we had no time to wait for them to send replacements as we needed the beds up immediately. All in all, really poor experience. Won't be purchasing from this company again.