Dealing with the Room To Grow team in the order process was relatively painless. Delivery, however, was a nightmare. Three separate times their fulfillment partners, Jade Logistics, promised to show up (and we stayed home all day to accept delivery). And three times they never showed up, with increasingly bizarre excuses. The final time I even called Room To Grow the day before the scheduled delivery and asked them to make 100% sure that Jade would show up. They confirmed that Jade got the message. And the reason Jade didn't deliver that time: They forgot to put the product in the truck. And that was that. We gave up. Room To Grow was very quick to refund the money, though.