I don't know where to start really but we have found the service from room to grow very poor. We received no updates about our existing order which resulted in me ringing constantly to first be told they didn't have the stock then told they only had part of the bed and could not send the whole bed. When the bed eventually came (after 3 weeks of ordering it) it had no instructions!. All this was bad enough but it was myself who had to ring constantly to get updates on our order. When i expressed my unhappiness about our situation we got offered half of the delivery fee back (£17.50) which i felt was a bit of an insult after all the stress we experienced. We eventually were offered the full delivery fee back but weren't particularly happy after all the disappointment. On a positive note we are pleased with the bed when we got it.