Absolutely awful , I ordered this child bed 5 weeks before I needed it and paid in full and for it to be assembled.It took multiple phone calls to finally arrange a delivery date ( which was the very last day we needed to have it by). I was told that I needed to clear the room in order for them to have space to erect the bed. I did this the evening before. On the morning of delivery we were told they couldn't deliver due to family reasons and they would reschedule . The customer service throughout was terrible , uninterested and uncommunicative. I canceled the order found another supplier with a great quality bed, that was cheaper and they delivered it the next day . One star is too much for this dreadful company