The staff at RTG itself were very efficient and helpful but you need to seriously address the delivery company you use. 1) The bed was delivered the first time partially damaged. The boxes had clearly been manhandled - one of them was torn and the ladder inside damaged. The second had a footprint on it. 2) The bed had been supplied in two colours. A picking error at the warehouse. I do appreciate this happens but my husband had taken time off work to work on our son's room while we were away so it was very frustrating. 3) RTG arranged replacement parts quickly but delivery let them down. The courier firm texted me 18/11 to say that they would deliver on 19/11. There was going to be nobody home so I rang them that evening to re-schedule. No answer so I left a very clear message. When we were out the following day the delivery man rang my mobile saying that he was outside our house. After emailing RTG I was told that they would rearrange delivery the following Tuesday but they would ring to confirm a delivery time. I heard nothing on Monday so rang the courier in the afternoon and was told that she would ring me back, which she never did. I am annoyed that I had to chase them up, particularly after everything that had happened. We have a completed bed and it is a very nice product. But I will still be contacting RTG to replace the damaged ladder.