**Title: Beware: Booking with [Travel Agency Name] Led to Last-Minute Cancellation and Poor Customer Service** Rating: ★☆☆☆☆ Three months ago, we made the decision to book a resort in the Dominican Republic through Roomdi.com, fully paying for our reservation at that time. Initially, we received a voucher with all the reservation details, which seemed to confirm everything was in order. However, our experience quickly turned into a nightmare. Just three days before our scheduled departure, we contacted the hotel directly to confirm our details, only to learn that they had no record of our reservation. Attempting to resolve this issue with Roomdi.com proved impossible as they lack accessible customer service. Their only method of communication is through an automated chat that provides generic responses and does not cater to specific queries or urgent needs. Despite numerous attempts to reach out via different channels, the only response we received was an email—just 10 hours before our flight—informing us that our reservation was no longer available and suggesting we cancel it. This email provided no explanation or alternative solutions, leaving us stranded and forced to scramble for last-minute accommodations. Following this, we sent multiple emails seeking an explanation or any form of assistance, all of which went unanswered. This lack of response and the overall handling of our booking have been incredibly disappointing. I urge anyone considering using Roomdi.com for their travel bookings to reconsider. Based on our experience, their inability to secure confirmed reservations, coupled with a complete lack of effective customer service, can ruin your trip. Do yourself a favor and choose a more reliable agency.