I have previously purchased furniture from Roseland, which was of high quality. I order a set of drawers and when unpacked noticed that the wood on the top was not of the same quality as the drawers previously ordered. As you will see from photographs the wood on top has not been assembled correctly. At the front it should be flush but two pieces of wood have been placed at either end so their rough ends are at front. I spoke with one of your colleagues who advised the following: Medullary Rays are sheets or ribbons extending vertically through the tree perpendicular to the growth rings. Most hardwoods (but not softwoods) have ribbons of 'parenchyma' cells that carry nutrients laterally through the bole. Technically, to be entirely correct, Medullary rays are those rays that start at the pith of a tree and go outwards, but in normal use the term refers to all rays whether or not they start at the pith. In some woods such as oak and lace wood the rays are very pronounced and in other woods they are barely discernible. They are what cause the "ray flake" figure in quarter-sawn planks. Medullary rays often produce the beautiful "figure" such as silver grain, Medullary spots, pith flecks, etc. This is not medullary rays it is about poor craftsmanship. You can actually feel roughness of the wood end. Other pieces of Roseland furniture I have do not have this issue. The delivery and arrangements for collection have not been an issue. It is being collected on 9th August.