I ordered an ivory bookcase. The delivery was quick, although I found communicating a safe place with the delivery company impossible - their website was very complicated, and I needed to set up an account etc. In the end, I gave up, and they left it outside my house. Thankfully, my neighbour took it in. The bookcase turned out to be grey, not ivory. I sent it back - a quick and efficient process, although I was charged £20. Five days on from it having been picked up, I am still awaiting notification of them having received it, and information about when my refund will be made. I've not been massively impressed, I have to admit.