A few issues with this company. Firstly they take payment for items which are "available" but take 4-6 weeks to deliver, secondly when my item of furniture arrived it was damaged in 2 places on the front of the cabinet, the damage had been painted over so had not happened in transit and had clearly passed QC in that state. I contacted them immediately and provided photos of the damage, they offered me a 10% reduction to keep the item however as the damage was on the front of the cabinet I requested 20% which I thought was completely reasonable. There were then several emails back and forth but the long and short of it was that they refused to offer any more than £50 a 16.6% reduction or they would collect the item but I would have to repack it. As I had cut off the packaging to open the item this wasn't possible and they advised I would have to wait a further 4-6 weeks for delivery although this was later reduced to 1-2 weeks. I am sure it would cost them a lot more than £50 to return and resupply me with a replacement item so they were just being unreasonable. Dealing with this company's customer service department was extremely frustrating and it was not possible to speak to a manager at any point. The quality of the furniture is pretty poor, the draws don't fit well in the unit, it's cheap imported furniture and overpriced for the quality but that said it still looks nice in my kitchen!