Recently bought Farrow white 5 drawer tall boy chest price £209~95
When it arrived it had brown stains to the sides and one handle missing Roseland offered me £35 to keep it but it was declined, a replacement was ordered and collection of the faulty one organised or so l thought
After waiting for the replacement to arrive and the faulty one to be collected a neighbour 3 doors away told me a large box with my name and address on it had been left in another neighbours back garden l went to investigate and there was my replacement unit wet through due to heavy rain we took it home and unpacked it fortunately it was dry despite the packaging being soaked,this unit had the worst fitting drawers imaginable l complained and was told it was how it had been designed and because it wasn’t faulty it would cost me £20 to return it as unsuitable.
I had no intention of paying any money to return another faulty piece of furniture after some heated discussion they agreed to return it without cost to me.
As we stand at the moment l have 2 boxes to return and am waiting to find out when that will be as the courier XPD only let you know on the day they are coming to collect.
3 years ago
Roseland Furniture has a
4.5
average rating
from
22,927
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