Initial contact with the team was excellent - they agreed to hold all furniture I ordered (approx 11 separate items in multiple boxes). When we went to recall the furniture they were split and despatched separately - not great considering we were at a "new build" where no-one lived. The delivery firm only delivered to our area once a week which didn't suit us. After lots and lots and lots of correspondence, I arranged to send in a vehicle to their warehouse in Gloucester to collect the furniture that had not already been despatched. When the furniture arrived, the boxes were absolutely filthy - so much so that the black soot has gone everywhere in the house. Carpets were subsequently cleaned - clothes as well. The furniture quality is actually very good - it was just a shame about the experience to receive it all - and the state of how it was presented in the packaging..... I have noted all of the above to Roseland directly who I hope will address this in some way.