The ordering process was fine but on this occasion, Roseland was let down by its delivery. I didn't get delivery updates, the tracking was not updated, and I couldn't track the order without installing the delivery company app (and then it proved impossible to create an account). I tried to change the delivery day as the order wasn't delivered on the day I had expected but this couldn't be done without having an account on the app!! Roseland told me to leave a note on the door to deliver the following day but the order was left in my back courtyard (which meant someone had climbed over the fence and unlocked the gate). It's just a good job it wasn't raining and the item was extremely well packed.