Appalling Product and Customer Service. By far the worst customer experience I have ever received and has now left me out of pocket with an item that I did not wish to purchase. I originally bought two sofas from the company that went into storage (in its full packaging that it arrived in) before moving into my new home. Once in my new home we noticed a rip in the sofa in which the company accused of us doing ourselves (very similar to other negative reviews about this company). Again similarly to other reviews we spent months and months chasing this up and eventually someone came out to review the sofa (I must note our sofa was slightly out of warrantee due to being in storage) the company advised as a gesture of good will they will replace the sofa cushions and to expect them within two weeks. This two weeks went on a further few months in which the company eventually advised the manufacturer had went bust and they can either refund or replace the sofa. Because we already had a matching sofa we opted for the replacement sofa in which I throughly checked with them that this would be the exact same sofa in terms of specifications etc in which I was told yes it was just a 'better material'. Again we were told to expect the sofa within a given time frame which continued to get pushed back and back and back, eventually upon arrival of this new sofa months later it was completely different specifications. The name of the product remained the same however it was much, much smaller. This has left me with mismatched furniture and had the change in dimensions been highlighted at the time, as it should have been, I would not have accepted their offer as resolution to this matter. It is their "gesture of good will” has left me in a completely unacceptable position. When I flagged this with the company they have told me there is nothing they can do about this and they feel as though they have satisfied my needs as it was through a gesture of good will and refuse to do anything further. I feel totally swindled by this company and their lack of care for their customers. This issue has been raised with their CEO Tristan Lynch who also has shown no sign of care for his customers and taken over a month at a time to get a response. The company are happy to take your money but not satisfy customer needs, it's pure greed and to pass this off as a 'gesture of good will' when leaving me with a completely different product by giving my false information is disgraceful. I would advise to spend your money else where as this issue has been ongoing for over a year and still no further forward.