I cannot emphasise enough that this is the worst company I have ever dealt with. The customer service is shockingly bad. I ordered a bookcase from them years ago and had issues with the item being damaged, requiring a return. After a bad experience of customer service at that time, I decided I wouldn’t order from them again. However, we recently found a sideboard we liked online and I hadn’t connected that it was the same company. After placing an online order, I searched for the order confirmation in my email. I then realised that this was the same company we’d had a bad experience with beforehand. I therefore emailed prior to shipping, asking them to be extra diligent with quality control, checking the item thoroughly before sending. Despite this, I then received THREE damaged items. For each faulty item, we had to be home for collection and delivery which required us to change our work schedules and even take a day of annual leave. I can’t believe Roseland sent us poor quality items three times in a row. We kept a slightly damaged item in the end (best of a bad bunch). I asked for a partial refund for the inconvenience but Roseland refused and seemed uninterested in our complaint and poor customer experience. I can now say, truly, we’ll NEVER order from Roseland again.