I was at the Ross in Milwaukee on East Capitol. I was smelling the candles when it slipped and fell to the floor and broke. It was an accident. Next thing you know an employee approached me and said ". You broke it you have to pay for it" and walked away. I thought she was joking but she was serious. I told her it slipped out of my hands and it was like talking to a wall. She was very rude and unprofessional. I believe she's part of management. I've been a frequent shopper since the store opened to where the employees recognize me. Some of these "so called managers" have no customer service skills. She talked to me like I did it on purpose and I felt disrespected. You guys need to hire professionals that know how to handle situations instead of what seems like she was throwing her weight around. I worked 28 years for the government and was part of management and came across all kinds of situations. Not once did I disrespect a client. She needs sensitivity training on how to handle situations like this. Come on Ross not everyone that comes through those doors are low lives. Please do better when hiring managers. She was for a lack of a better word "VERY GHETTO". I LIVE RIGHT DOWN THE STREET BUT BELIEVE ME I WOULD RATHER DRIVE TO Menomonee FALLS WHERE THEY TREAT THEIR CUSTOMERS WITH DIGNITY AND RESPECT. I WILL NOT SPEND ANOTHER PENNY IN THE EAST CAPITOL STORE. DO BETTER. SINCERELY, A VERY DISATIFIED CUSTOMER. RIDICULOUS!!