Ridiculous! Really think before you buy!!! Dress marked as £31, ended up spending over £40 to get it delivered. I received my dress and it wasn't as I expected at all! Cheap material, no shape to it at all.. I was definitely not going to wear it. You have to wait for the item to be marked as "Recieved" or "Delivered" before you are able to go through the refund progress, the order status remained at "Shipped" for several days so had to keep checking, and then after about a week it was in the right status for me to start the refund. Refund is only accepted for up to 30 days following the delivery of your order. They had marked the delivery date down as the actual date I received it, not from the date they marked it as complete on the order status. They want YOU to pay for the shipping back to them, even though they charged a lot extra for it to be shipped to me in the first place, and they make a point of advising we will only be refunded for the item cost itself. So I'm down £10 already. The return address is in America, even though I was using the UK website, plus they only accept the refund if you send it to them via tracked delivery. Took it to the post office; Tracked delivery is £18, tracked and signed for £25. If I was to go ahead with this refund, I would have spent around £65 and only got £31 in return. What's the point? I guess this is how they make money!! SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!