I ordered 3 dresses & had to return them due to size issues. I returned the very next day I received them. I was told by the post office, that they will receive the parcel in 10 days. I was chasing them to see if they have received the parcel for nearly 6 weeks & After that they sent me message stating they can’t refund me full & can't send the another size as the item was stained. I don’t believe this, as I sent the items the very next day & Rotita has not been open and honest and didn’t even bother informing me that they have received the parcel until I asked them!!! To my surprise another message came through stating only 1/4 amount was refunded and that too was on the rotita account & not in my bank account. Why refund on your store account??? Are you that confident that even after your unprofessional approach, people would buy stuff again? However, on checking my Rotita account, there is no balance in my Rotita account. It seems they are there to extort the money from people. I would like to know how to take this matter further as ultimately it is my hard earned money and I deserve the full refund. Beware & don’t order anything from this company. Horrible experience and ZERO customer service.