Awful... avoid this company. i bought a christmas dress for £25, which is too big and doesn't look nice... only to find that their return address is in USA... which will cost me about 1/2 the price i paid to return it! plus they say that they will reduce the refund if the item has been tried on... of course i tried it on!! customer service chat is ridiculous and saying "sorry" but not really helping - just frustrating! and to top it off, the same horrible dress i bought is now selling at 1/2 price on their site. that is really rubbing salt into the wounds! Avoid and buy the same dress from a UK site and save yourself the heartache and disappointment - and probably some money, too!