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Anonymous
I have purchased bathing suits & tops from them before. They were actually of good quality & the price is decent. I did not receive my last 2 bathing suits I ordered. I called & talked to Jack Anderson he assured me I would get my bathing suits in 2 days. What he said was he was going to refund my money $61.28 then repurchase the same bathing suits from another company. Well, let me tell you this was last Sunday. It took almost the whole day Sunday, then again on Monday. It took almost 2 full days to try to refund my money. I looked at my bank account & saw instead of getting my refund back I was CHARGED $206.28 from PayPal. I also noticed that someone got my charge card number & started charging $400.00 & $200.00 purchases from Target. I got back on the phone to this guy named Jack who supposedly is the manager of Rotita.com. I told him I was going to gave to cancel my credit card because someone is charging on it. I also told him I'm not going to pay for the charge $206.28 on my card from PayPal. He said somehow there was a screw up & PayPal got in there.I told him if you don't get this charge off today im going to cancel my card. I ended up talking to the bank that evening. They had called me because they saw frequent charges. I told them I have charges on my card which should not be there. I have to wait till each charge comes in . Then John from the bank said he would be taking the charges off. The big problem is I really like Rotita I will miss getting clothes & especially the bathing suits. I am angry though, a simple transaction to refund my money took 2 days then instead of getting a refund I got a charge on my card. Something is definitely wrong with this. What kind of company does this.
4 years ago
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Rotita has a 2.9 average rating from 759 reviews

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