BUYER BEWARE - ROTITA.COM Had the WORST experience trying to do a return with Rotita.com. I put in a ticket to return nearly two months ago, and constantly followed up via online chat and tickets for support as customs needed a lot of information I wouldn't have on the product. Rotita kept assuring me they would send a pre-paid return label, promised a manager would contact me within 12 hours, etc etc.....and would never follow up. The latest update I received was yesterday when they informed me that it's now TOO LATE to return the items, even though I've been working to try and return with them for nearly 2 months. When I expressed my frustration via chat with a representative, they seemed to have blocked my account from using the chat feature.