Booked several flights via Geoff who has been very helpfull. Due to the covid outbreak everything was cancelled and we were offered later flight dates or a refund, we requested the refund as it wasn't possible to go at a later date. We requested the refund back in July 2020 but have not received a penny from them even after many emails and phone calls to Geoff who then refered me to Stuart and the sales team. Neither of the latter has contacted me and it's seems impossible to get them on the phone. We are very anxious not knowing as to when or if we get our money back as it's a large ammount. We are very dissapionted, as we've been customers over many years with them without any problems, what has happened? It's now the end of July 2021 and over a year since our refund request and still trying to get an answer from them.