In 2020, my brother and I booked tickets through the Roundtheworldflights website to visit our sister in New Zealand, together with my aunt. Due to Covid, we had to cancel the trip and asked Roundtheworldflights for a refund. After numerous friendly reminders over the course of more than one and a half year they started ignoring us altogether. At first we felt sorry for them and were very patient, but red flags kept popping up. The website went down, the phone number doesn’t work anymore, the ATOL-number on their website (6283) can’t be found in the official ATOL register, in the official company filing history the numbers on the balance sheet for 2020 are identical to the numbers for 2019, and an employee of Roundtheworldflights advised to take legal action against director Stewart Lodge. I got in touch with seven other people with the same problem and to us alone, Roundtheworldflights owes almost 30,000 pounds. One of them spoke to the consolidator and he confirmed the tickets were booked through them, and they had already paid back Roundtheworldflights. None of that went to the affected customer. I’m afraid we’re just the tip of the iceberg, and we’re all wondering why we’re being ignored. In the end we got our money back through a chargeback request to our creditcard issuer. We were very surprised this worked, as the official claim period is three months and our payment was almost two years ago. Apparently, in some cases this is still possible, even if Roundtheworldflights refuses to cooperate. I would definitely recommend to try the chargeback or get help from a collection agency.