Dear Simon, In a world where people only make contact to complain I would like to take a moment to pay a compliment. This is my second multi stop trip that I have booked with your company via James and as you are his manager I would like you to know that he has been brilliant both times, nothing has been too much trouble, he is easily contactable, fully understands my requirements and he has made the whole process a delight. As a company you provide a fabulous deal, making a multi stop holiday much more affordable than any high street travel agent, needless to say I sing your praises to everyone I know and I will be posting a few tweets giving you a mention. Now that I have booked my flights I look forward to arranging the hotels, again I will be contacting James for some more of his excellent service. Needless to say that for any of my future travel plans I will be contacting James first, please convey my feelings to the directors of the company as it is important to know that your staff are doing a great job. Once again thanks a lot, all the best to you all. Adam