I've now completed three round the world trips with roundtheworldflights.com. The first was in 2002 and I remember feeling very nervous that this was a genuine supplier. But they reassured me and I was able to pick up the tickets personally in Manchester. Everything went extremely smoothly and we had an excellent first RTW trip. Their agent (can't remember his name now) gave me lots of good tips and helped me to change flights when necessary. After that, there was no question that I would use RTWflights.com. I did check out the competition and RTWflights.com remained the best option. On my second trip, I had to delay the start of my trip because my Mum was hospitalized and the agent helped me to change the booking without any fees. Great stuff! I just had to forfeit my paid-up hotel in Dubai but that wasn't anything to do with RTWflights.com. In 2012, we undertook our third RTW flight to Australia, via South Africa and I was able to secure a fantastic price for this trip from RTWflights.com. I now recommend them to everyone undertaking major RTW trips from Canada by suggesting that friends get a low-cost airline Toronto to London and then hook up with RTWflights.com. I've worked out that by booking with RTWflights.com out of UK is about 33% less than taking an RTW flight from N. America. They are also honest. Once, when I was travelling to Australia (not an RTW trip) via India, they told me that I'd do better to get a return trip to India and then a return trip from India to Australia with another supplier. That was also extremely helpful and I commend them for their integrity. I plan to continue travelling RTW to Australia/New Zealand most years and will undoubtedly be using RTWflights.com again. BTW, I'm 68 years old - so this company is not just for Gap Year travellers!! Highly recommended!