From the first contact with Sanjay he was courteous and efficient. Within a short time he had come up with an itinerary for our quite complicated trip, accommodating our travel plans, while adding some suggestions of his own based on his knowledge of flights, routes and timings. All our dealings with him from then on followed the same courteous and efficient plans. There were a few changes of flight times because of scheduling, and he assisted with travel insurance as well. The 12 week trip we took was highly enjoyable; every flight was more or less on time and we could relax in the knowledge that all the travel arrangements were going to work. I would certainly call Sanjay again if we do another complex trip.