I hired two buses to attend and take my guests to my reception - One bus arrived and we were told that another was 15 minutes away, we waited and waited until 40 minutes had passed! My reception was held on a boat so we needed to arrive promptly. We had no other option but to ask the remaining 60 or so guests to cab it to the reception - I have wriiten an e-mail requesting a deposit for the bus to be met with unprofessional and rude staff. I am still waiting for any sort of decent reply but I'm waiting the 28 days they have specified before taking them to small claims - That's if my frustration doesn't get the better of me and I make a trip to their offices, which I'm sure probably do not even exist. Terrible - DO NOT USE!!!!!!!