We had a large group of people (about 70) hire this bus in advance to take us to an event in Henley. The monies were paid upfront and it was organised well in advance. The bus driver picked everyone up in the morning and was happy to make stops on the way but on one of the stops the driver was behaving inappropriatly; exposing himself to an entire group of young ladies and men. This behaviour is disgusting and indecent. In the evening, everyone arranged to meet the bus again however the bus didn't show. As far as I am aware, there was no communication to our group that the bus had broken down all day/night so we were left in the dark. Henley is a very small town over an hour away from London and there were no trains available, resulting in 70 people being stranded in the middle of the night. The bus company made poor efforts and eventually stopped answering our phone calls to make alternative arrangements to get everyone back to London. We found their professionalism totally unacceptable and appalling and they've made no effort in contacting us to resolve the matter. We have not received any sort of compensation for the evening; most people caught taxis back to London costing over £160. This is by far the worst customer service experience I've ever had and I would warn others to not book with this company at all.