I ordered funeral flowers and paid £12 extra for them to be delivered at a specific time. I received 2 confirmation emails with the correct time and date. I then received a dpd email saying the flowers would be delivered the day after I wanted them. I contacted Roxanas and they said to ignore the email. On the day of the funeral I received another email from dpd saying the slot was booked for an hour after the funeral!! I contacted Roxanas again via whatsapp and they read the message and did not reply! I rang them and it said the number was not in use and I also sent them an email. I have had no response at all. Also I don’t even know when or where the flowers were actually delivered as I had no update from dpd about them. Absolutely appalling, do not use them.