The service was everything but Royal!
1- they felt more comfortable in my home than I did! one technician started to talk to me and explaining the nonsense in the basement and I suddenly remarked that all this time, the other guy was exploring every room and closet in the second floor by himself. I knew the scope of the job, but explanations was useless to them, reasoning was useless to them!!!! Inside my home, they did whatever they wanted to do ... I called off the service at the beginning and really wanted to call cops because I felt overwhelmed by the two guys. Its interesting because they seek my 100% trust while they didn't trust me when I said there are no duct in some rooms....
2- The technician added totally unnecessary tasks without my approval and then to the bill. One example was toilet ceiling fans which were not connected to central air system (in fact, I replaced their ducts in the attic few days before calling these guys). Another annoying thing was that in order to reach toilet fans, they stood on the toilet bowl with their shoes. They don't have their own ladder! and they obviously don't clean their vacuum cleaner frequently: I have the same industrial vacuum they use! as soon as they started to run their own, my home suddenly became polluted by a lot of dust on air.
My first and last time calling these guys!
1 month ago
Royal Nettoyage has a
3.7
average rating
from
38
reviews
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