I have previously been very pleased with R&R but after this will not order anything from you. If I am in the shop and you have it great but otherwise not. I rung on Monday knowing you had the item in, I asked if I could leave a deposit or pay and collect it Tuesday, I was told to use the online shop and select collect in store which I did. I went to the Melton store on Tuesday to collect it and it had been sold. I was told you would send one from Selby and it would be at my home Wednesday and you would include some leathe Cleaner for my wasted journey. Thursday morning I received an email stating it was at Melton awaiting my collection. I rung Melton again and was told it would be sent and I would receive it the next day. It finally arrived 5.30pm on Friday on its own with no apology and no recompense. I will find another Fairfax dealer to buy from next time as this standard of service is unacceptable.......