Been to the store in Selby an great service staff helpful and friendly hence the acceptable rating if it was to rate the store only it would be very good however this rating has to be done fairly and take into consideration the online service too! I have been waiting for a order to arrive and at first I thought I’m just been impatient so checked my order an can see I paid for delivery and I had no updates or tracking available and I requested to be updated by text and had no text alerts, I sent an email to find out they had it down for collection in store but was quick to get it sent out 👍🏻and when I finally received my bridle it has a mark in the leather on the nose band where the buckle is, but I’m relying on an item to be sent out in perfect condition when I order online and if this was in store I would have thought it would be marked down as having a fault and if unnoticed I would have made the staff aware, so i would rather travel over an hour to selby than risk ordering online