Absolute joke of a company! If less than 1 star was possible I’d leave less. I used to recommend RSA for home insurance with work constantly and I now have terrible guilt over this due to the experience I have had. They use a COWBOY company CET for their home emergency. They sent people to our house to correct a boiler issue, who had NO clue what to do, advised we needed a new part (which did not fix the issue) charged us upfront for it, with the promise of refund if this was not correct. Needless to say this was not the case. The issue was not resolved for nearly 4 months in the autumn/winter, make what you will of this. The issue Of the complaint has continued for 2 years! They are constantly arguing even with the FOS ... to the extant of even after getting a final decision from the FOS they have proceeded to insult us by sending information to the WRONG ADDRESS with a lesser payment that ordered by the FOS. Constant lies from representatives of RSA and CET have led to stress and mental strain for 2 years. AVOID AT ALL COST FOR YOUR OWN SAKES AND SANITY