My 4 month old fell from the side of the baby beanbag, I then noticed the straps had frayed from the seams, he's tiny (born 6lb) well under weight and age guidelines for the beanbag. I contacted the company, sent them pictures only to be fogged off with we can send you a replacement beanbag etc. No thanks!! Now the girl was lovely, but why would I want to risk using this product again. Then I was offered a 40% discount. This isn't about money or compensation. I'm not bought off that easily he's my baby. My reasons for the review are that since my complaint, never has the product been taken offline to be reviewed or checked for faults, this is suitable from birth. The company should have immediately taken this beanbag off for a safety check to prevent this happening again. I'm looking into this now.