A job well done with great customer service! After 20-years our regular boiler was condemned and we started the process of looking for a new one. Selecting a make, Worcester Bosch, was the easy part but which model and who to fit? Following much research we invited four companies to quote and after all the different recommendations it seemed like a lottery. In the end we went for Rudkin and Herbert – and we’re very pleased we did! Ian, who came out to do the assessment, was great and spent time explaining the options, left brochures and said he’d sort a quote. We quickly received this by email and a copy in the post. R&H was the only company to provide a detailed cost breakdown and make a follow up courtesy call. Office team of Jo and Dianne have been great, they knew we had no heating and Diane managed to change dates so our job came forward nearly two weeks. Installers Jason and Ellis were on-site three days between them and did a first class job of fitting the new combi boiler, valves and pipework. Friendly, patient and happy to answer any queries, they also appreciated the tea and coffee! On the last day, Sam, the plasterer – who could be a double for Jamie Vardy! – did a good job of sorting the old flue, piping holes etc and Jason spent time to explain how the radiators were flushed, showed me the dirt that was removed and explained the system. A couple of niggles along the way, but how they are dealt with is key – we had a dodgy thermostat but after a quick call this was all sorted the next day. Paul came out to fit a better version and was great at explaining the settings etc. To me these are all marks of excellent customer service. All in all we’re delighted that we picked Rudkin and Herbert, and are happy to recommend Ian and his team.