Really pleased with the performance of Rudkin & Herbert! We have had a new bathroom, from scratch, and the excellent service started with the initial phone call. I approached 5 companies and only 2 responded, R&H were the first. Ian came to see us to talk through our requirements and was very good. He listened (yes, listened) to us and made relevant sensible suggestions as to what might be good for us. He came up with several ideas that we hadn't thought of, or didn't know even existed. The quote arrived quickly and was very competitive. We asked for a reasonably high quality specification and that is what he quoted for. We visited the showroom and were shown a number of the things we were considering and were able to make more decisions there to firm up the quotation. A date was given for starting in just a few weeks time, and the guys turned up as promised. On site the craftsmen were excellent. All polite, hard working and conscientious. They met with various problems along the way, including personal injury, enforced redesign, return visits to correct minor errors and odd pipework! Throughout, they kept us informed and offered us the relevant decisions when needed. We never felt pressured but always in control. The job was completed on time and returned to site to complete the minor, niggling, snagging promptly. We have received credits off the final invoice for returned tiles and suchlike. Overall: * High quality service from the office and the craftsmen * Superb craftsmen on site * Superb quality installation * Good price We are very pleased with the outcome - heartily recommended!