"WARNING - while the website states ease of returns, and giving buyers their "discounted return price", the cost to return my $600 rug was $250. Which isn't remotely competitive with over sellers, and is completely misleading. I would have never ordered from rugsdirect had I known their easy return system would cost half of the rug. It was also considered "oversized" and not eligible for returns when I tried to return through their online process - requiring me to call customer service in order to get further information. Nowhere was it stated that my rug was "non-returnable". Another misleading aspect of their "return" process. I would rather pay $50 more for the rug elsewhere, and would have never ordered through them. Save yourself the struggle."