Business practices Not Done Right! Rugs Done Right charged me for the full amount on a rug and said I would soon be getting shipment information. I called 10 days later to inquire about status and was informed that the rug was on back order and would be several months. When I asked whether or not I would be credited on my card until the rug became available, I was told that if I did that I would “lose my place in line.” Had I not called, I still would not have heard anything. As a post-script, two days after my initial order, Rugs Done Right informed me that I didn’t order a pad. I placed a separate order and the shipped it two days later - for a rug that won’t arrive for months!