Although the prices were very good and the rug quality and appearance are excellent, my rating is based on the delayed delivery and lack of communication about my order. The order was placed in October with an expected delivery date of November. I was not contacted about any delay so I initiated the contact. It was only then that I was informed that due to the pandemic, the rug delivery would be another 6-8 weeks. After that timeframe, which was now the end January, I once again heard nothing. After initiating another contact, I was informed the rug would be shipped in 2 weeks. It finally arrived the first week of February. The process was very frustrating due to the lack of communication, but the product is lovely.