I cancelled my order on 3/15 after a month of waiting. i found another rug in the mean time. Was expecting a response within three days and hadn’t received one as of this morning 3/18. I pulled up my order to find that the order had been fulfilled on 3/16. Honestly, I was concerned that with the three day window of response that my order would be filled rather than cancelled. Contacted via live chat and received an auto response to fill out a cancellations request which I had already done. “Chatted” with a customer service rep (who was very professional) and she relayed that I hadn’t been contacted because they were waiting for a tracking number because the rug had already been put on a truck. At this point I have no choice but to receive the rug, return it with an RMA and absorb the shipping cost both ways. A frustrating experience.