When I purchased my rug back in April, I was not told that it was on back order and that I was on a waiting list until over a month later when I emailed and inquired about my purchase, then a month later I emailed again and was told that it still was not made yet, so now 4 months later I get an alert from Fed Ex not from the seller that my rug would be delivered this Wednesday July 21st, then I get another update Tuesday morning that my rug may be delivered on Thursday, very poor customer service I feel on the part of Rugs Done Right because I feel I was Rug Done Wrong.