I recently purchased a Loloi rug. As far as quality, the rug is five stars. It is very nice. The description said the rug was Brick and Sand, but the color in my opinion was not brick, it was brown. I reached out to customer service in order to return the rug, but was told the price was considerably reduced to clearance and could not be returned. It did have the word 'clearance' in the title 'Loloi Rugs Heirloom Store Clearance HQ08 Brick Rug' but it wasn't on clearance in terms of being permanently marked down. When I sent the email to request a return for rug - the rug was not on sale.