It is quite an experience with RugsDoneRight -- apparently nothing is right: (1) when I submitted my order, no response was generated and send to my email for days, (2) no tracking info was provided, (3) when I found that the color of the rug is so different from what was posted on their web, they immediately gave me a defiant answer to justify their product, (4) there is no "Product infomation" on their web for the rug that I ordered. Simply nothing, other than the pretty picture and size. (No manufacturer info, origin of the product, no KPSI, no material info, no special instructions for return --- of course, they will send on with fine prints to you when you found something is not right!) I feel like a fool to purchase something based on my trust for this so-called "unique" compnay... Do not buy anything from this company, period. They are tons of other companies such as Houzz.com, Amazon.com they really care about customer responses. This one is fighting pennies with their customers!