I wrote acceptable because when I asked about the two months it took to get my rug, I would get answers or status. However, what is NOT acceptable is your company having my money for those two months. How can you hold someone’s money for that time? I should have been told that the stick on my rug was not in and it would take some time for it to come in….. not take my money and s ay it is to hold the rug that I wait for. Sorry, but that is not good customer service. And also, I was offered another rug I place if I did not want to wait which I was told was a more expensive rug and I would not be charged more than you already took. Well that rug was wool and viscose, so it was NOT a better rug; it was a downgrade. I DO love the rug and it looks beautiful. I am glad I have it now, but those comments are authentic from me. Hope it could change and I would do business or suggest your company to others.