Initially when I was deciding on ordering from Rugs Done Right vs. another company I had a live chat on their website and was told that the rug would have been shipped out within 5 days. I placed my order on 2/9. It’s now 3/2 and my rug has not arrived. I reached out to Rugs Done Right to inquire about the status and a really nice customer service rep responded to me quickly letting me know it should have been sent out the end of last week or Monday the latest. I have received no word that it has been shipped. If I knew it would have taken 4+ weeks to receive this rug I would have chosen another company. I am aware that there are delays across the board but given the choice I would have chosen the company that would have shipped it within the 5 days. I understand that the world is volatile and at the end of the day this is just a rug but I also feel that at this expense the updates and expectations should have been more transparent. I appreciate the gal that responded to me with the status but disappointed that I had to reach out vs. being informed.