First and foremost, my biggest complaint was that I was not informed PRIOR to placing my order that this item was out of stock, with no estimated in stock date. It was only after I put my order in, ( on Feb 20) and after I waited a few weeks and I finally inquired about a ship date, that I was told it was still at the port. I was then given an ETA of April 1. Also, that Loloi ships direct, so no one else would have this rug. BS….. Finally on 4/10 I tried to cancel this order( because I did in fact find it thru another company, in stock!) but they said it was unloading at the port. It will finally deliver 4/19. Your CS team always replied promptly, although sometimes vaguely. But I should have been informed before ordering it was out of stock.