After waiting for 3 months and many promises and not receiving, I finally got my rug runners that I ordered 3 months earlier. First I sent Emails, then my husband did . We did always hear back , but unfortunately, we were always being told they were coming in in a few days and would be sent right out. Then we were told they didnt come in and they'd be out in a few weeks and again, no rugs. We finally received them 3 months later. Staff always did get back to us and were very professional, but only heard from them when we sent emails to them asking where the runners were. Gave a 2, just because of the wait