The rug was of the quality and size represented. RugsDoneRight processed the order efficiently and the rug was delivered in about a week as promised. BUYER BE WEAR: (1) Actual color of rug may vary from online image; (2) Return policy is rigid. Be sure you understand return terms to avoid surprises; (3) Cost of return shipping is buyer's responsibility and is much higher than expected. In my case - shipping from California to Georgia - estimated ship cost per website was $0.75/sq ft or ~$50. The actual return shipping cost via UPS ground (the lowest rate) was $250. Big surprise! (4) It is difficult to talk to anyone at company as there are long wait times. They seem to prefer to communicate on line rather than in person. They take two days to get back to you with an RMA approval which eats into your 14 day return policy time frame.